Customer Support Advisor - Full or Part Time - Hybrid
Benefits Package: Hours 35 hours per week - shifts between core operating hours of 7am - 9pm (This vacancy can be both full time and part time), Contributory pension scheme Life Assurance (up to 4 x annual salary) 22 days annual leave plus Bank Holidays Private Healthcare Staff Motor Breakdown and Home Emergency Cover Discounted Home Insurance and free travel insurance
We are working with a global insurance company who are keen to recruit Customer Support Advisors to join their team, where you will be providing outstanding service to their clients. Previous experience of working within a role, where you require empathy is essential. Within this role you will be providing essential support to the business, handling and resolving customer complaints according to business standards, he role is to deliver deliver high quality customer service, understand and use the necessary programmes, applications, and IT software systems, provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise, and training, ability to use initiative as well as all information resources available to provide the best outcome for the customer whilst ensuring the job costs remain in line with business requirements and objectives, ensure the customer expectations are managed on every case, to understand and apply the company procedure, be proficient in all relevant IT applications / telephony to ensure case records are accurately maintained, ensure deployments are managed accurately to avoid customer delays, seeking the best solution available, pro-active case management of high-cost claims, complex requirements, and commercial recoveries, accurate and timely completion of case notes/ logs / diaries for each customer, process cases in accordance with department procedures and agreed authority levels.
phone 020 8191 8893 or email us with your cv at firstname.lastname@example.org